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Privacy Policy

 

Effective date: 01 January 2025

 

CAPE-AU Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, cape-au.com, or interact with our products and services. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

 

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment details (processed securely via third-party providers)

  • Social media links
b. Non-Personal Information

  • Browser type

  • IP address

  • Device information

  • Pages visited and time spent on our site

  • Cookies and usage data

This information is collected in many ways, including signing up for our mailing list, purchasing a product, contacting us through our website cape-au.com, email correspondence, and social media platforms including but not limited to Facebook, Instagram, TikTok, YouTube and LinkedIn. 

We collect your Personal Information for the primary purpose of providing our services and products to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or through our email marketing footer.

 

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services and products.

  • Respond to inquiries and provide customer support.

  • Process transactions.

  • Send newsletters, updates, and promotional materials (with your consent).

  • Analyse website usage to enhance user experience.

  • Comply with legal obligations.

     

 

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Legal Requirements: When required or authorised by law or in response to valid requests.

  • Third Parties: Third-party organisations where you consent to use or disclose (e.g., payment processors, email marketing platforms, connecting to relevant organisations for support).

     

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Analyse website traffic and performance.

  • Deliver targeted advertisements.

You can manage cookie preferences through your browser settings.

 

 

5. Data Security

We take reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

 

 

6. Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

To access your Personal Information, please contact us at [email protected].

 

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

 

 

8. Children’s Privacy

Our website, services and products are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

 

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Effective Date" updated accordingly. 

 

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

CAPE-AU Pty Ltd
Email: [email protected]